Having a foundation of solid 15 years of HR experience on the Romanian market, Hatwit IMSA Romania can be your trusted advisor in addressing your strategic HR needs with the following: Executive Search and Talent Management Solutions.
On behalf of our Client, a customer experience organisation with an east-to-west global footprint in 31 countries across five continents, with 63,000+ team members and 60 languages, we are looking for a Service Delivery Lead, based in Bucharest, Romania. The role lead, manage and drive European customer operations for the Bucharest site and respective team (100+ people team) and reports directly to the local Managing Director.
Key criteria for the role: Strong expertise (10+ years) in service delivery management in the Business Services industry (Customer experience, Business process outsourcing, Shared service centers, IT Outsourcing), previous EMEA/European geographical coverage, solid team leadership with at least 50+ people teams coordinated so far; exceptional customer relationship management skills; English language (advanced level) & any other foreign language to an advanced level would be a plus; stakeholders management; resilience and a balanced approach are to be of high value.
Hats off to new journeys.
Let’s hear each other!
Having a foundation of solid 15 years of HR experience on the local and regional markets, Hatwit IMSA Romania can be your trusted advisor in addressing your strategic HR needs with the following: Executive Search and Talent Management Solutions. Our senior consultants have a deep market comprehension in terms of executive talent across all functions and management levels.
We are specialized in the following industries: Consumer (Retail, FMCG, Luxury Goods), Business Services (Shared Service, Business Process Outsourcing, IT Outsourcing), Professional services (Banking, Insurance, Financial services, Investment Funds, Real Estate, Transport); Technology (IT, Telecommunications, Software, Digital), Pharmaceuticals (Pharma, Healthcare, Medical Devices, Life Science), Industrial (Automotive, Manufacturing, Building/Construction, Machinery, Energy).
High integrity, quality, efficiency, and freshness in delivering what we promise to are core values for us.
We develop our projects across through our representative office in Bucharest.
The Hatwit IMSA Romania Team