We are currently looking for a Service Delivery Manager, based in Sibiu.

In this role you should have relevant expertise in the following industries:
contact center, business process outsourcing, shared service center or IT outsourcing.


An international service provider leader, who provides a wide range of cutting edge solutions powered by the latest technology, for companies around the world. Due to confidentiality reasons, further information will be discussed during the interview.


– You have relevant expertise in this role, in the following industries:
contact center, business process outsourcing, shared service center or IT outsuorcing
– You are fluent in German (C1/C2)
– You should also have great people and management skills (150¬ plus team members) and be able to constantly motivate your team while remaining objective and focused on delivering results
– Living in Sibiu or willing to relocate

So what will you do?

In this role, you’ll:
– directly report to the General Manager in Romania
– You’ll be managing operation managers and customer service agents
– You will be responsible for establishing and overseeing service delivery processes for a major client of the company


Hats off to new journeys.
Let’s hear each other!

With kind regards,
The Hatwit team

Having a foundation of solid 15 years of HR experience on the local and regional market, Hatwit can be your trusted advisor in addressing your strategic HR needs with the following: Executive Search and Talent Management Solutions. Our senior consultants have a deep market comprehension in terms of executive talent across all functions and management levels.

We are specialized in the following industries: Consumer (Retail, FMCG, Luxury Goods), Business Services (Shared Service, Business Process Outsourcing, IT Outsourcing), Professional services (Banking, Insurance, Financial services, Investment Funds, Healthcare, Real Estate, Transport); Technology (IT, Telecommunications, Software, Digital), Industrial (Automotive, Manufacturing, Building/Construction, Machinery, Energy).

We develop projects across Romania and in Europe through our representative office in Bucharest.